Privacy Policy

TRAY solutions built the TRAY app as a Freemium app. This SERVICE is provided by TRAY solutions at no cost and is intended for use as is.

This page is used to inform visitors regarding my policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use my Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that I collect is used for providing and improving the Service. I will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at TRAY unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, I may require you to provide us with certain personally identifiable information. The information that I request will be retained on your device and is not collected by me in any way.

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our app, site, or in-person consultations. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it. The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data

I want to inform you that whenever you use my Service, in a case of an error in the app I collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing my Service, the time and date of your use of the Service, and other statistics.

How do we collect information from you?

We collect information from you: • when you make a profile or sign in on our app
When you check-in through our app at one of our affiliated partner restaurants
• when you make an order or make a payment
• when you make an enquiry on our website or app
• when you visit our app or website

You may be asked to submit personal information about yourself when you sign up. We will collect this information so we can fulfill your TRAY Solutions dine-in experience. When you make a booking:
TRAY Solutions collects information such as:
• Name
• e-mail address
• cellphone number
• dietary requests
• marketing preferences (whether you opt-in or opt-out)
When you dine at a certain affiliated partner restaurant
• marketing responses (where applicable)
• survey responses
• current and past restaurant visit details
• what you order and the cost of that order including gratuities

When you access our site or app:

There is “Device Information” about your computer hardware and software that is automatically collected by TRAY Solutions This information can include:
• device type (e.g. mobile, computer, laptop, tablet)
• cookies
• operating system
• IP address
• browser type
• browser information (e.g., type, language, and history)
• domain names
• access times
• settings
• referring website addresses
other data about your device to provide the services as otherwise described in this policy.

Location information

If you use our website, we may receive your generic location (such as city or neighbourhood).

Careers

You may submit your CV if you’re interested in working for us to TRAY Solutions2019@uofthatchery.ca. This information may include: • personal details
• employment details
• education
• salary history
• other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at tray2019@uofthatchery.ca

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete an order or use our app in general, because you have consented to our use of your personal data (e.g. by accepting our privacy policy and terms of use), or because it is in our legitimate interests. We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons: • Internal record keeping. • Send you service emails (invoice details and post-dining feedback). • Improve our products and services. • Send marketing communications if you have opted in to receive them. • We may use the information to customize the app according to your interests.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will only share your information with companies if necessary to deliver services on our behalf. For example service providers, third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties (including our affiliated partner restaurants featured in our app) whose content appears on our app may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data? We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

Profiling

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at tray2019@uofthatchery.ca
You have a right to request a copy of the personal information that TRAY Solutions holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: tray2019@uofthatchery.ca
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods):
For as long as you have an account with the app.

Security and Cookies

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’ Like many other websites, we use cookies. We use them to help you personalize your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognize you when you visit.
Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes (PLEASE DELETE AS APPROPRIATE. YOU MAY NEED YOUR WEB COMPANY TO HELP WITH THIS): • Authentication, personalization and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
• Performance and analytics: cookies help us analyze how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
• Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analyzing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
• Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. (When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.)

Service Providers

TRAY Solutions will occasionally update this Privacy Policy to reflect company and customer feedback. TRAY Solutions encourages you to periodically review this statement to be informed of how TRAY Solutions is protecting
I may employ third-party companies and individuals due to the following reasons:

I want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

I value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and I cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by me. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. I do not knowingly collect personally identifiable information from children under 13. In the case I discover that a child under 13 has provided me with personal information, I immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact me so that I will be able to do necessary actions.

Changes to This Privacy Policy

I may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. I will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

TRAY Solutions welcomes your comments regarding this Privacy Policy. If you believe that TRAY Solutions has not adhered to this Privacy Policy, please contact TRAY Solutions at tray2019@uofthatchery.ca. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem. your information. This policy was last updated in July 16th 2019

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